Please contact our customer support team immediately with details of the issue, and we will assist you accordingly.

To process a claim for a damaged item, please provide the following photos and answer the following questions:

1. Airway Bill: A clear picture of the airway bill.
2. Was the package wrapped in bubble wrap when you received it?
3. Was the package sealed before opening?
4. Packaging and Bubble Wrap: A photo of the packaging along with the bubble wrap.
5. Damaged Item: Multiple photos of the damaged item from different angles.

These photos and answers will help us assess the situation and process your claim efficiently.